3. What is your role at Buzzvil?
I worked in marketing department regarding Japanese honey-screen during the first 6 months. After that I have been working in Japanese operation department and CS department in the same application. Main work in operation department is allocation of contents displayed in the lock screen. During work hour, I try to select hot news by thinking how Japanese people will take and allocate them. I used to think I wasn’t able to get Japanese news as much as I did in Japan but actually, I’m reading more Japanese trends faster now by allocating news every day after started working at Buzzvil.
Buzzvil development team have been working very hard to create more customized contents for its users. I am helping them developing new contents with more specific targets and allocating good contents by categorizing contents by age and sex. It is the most challenging to find contents that young teenagers would like to know.
We are checking reactions of users on our contents through CTR (Click Through Rate). The operation manager is very sensitive to 0.1 of CTR due to its job characteristic. After we recently applied new logic into CTR, CTR increased by 20% and I truly appreciate to BI team and Elia who create this Logic and to Tony as well who had left our company. But we all know that we are not satisfied with the 20 percent, we are aiming for higher goal.
CS works can be simply described as solving complaints and concerns of users. Inquiries from users are various including the ones that can be easily solved and the ones that needs huge support from development team. I always feel our service need to be improved as paying attention to all inquiries created by users. The work is tough sometimes, however, I strongly believe our CS works would not get any better without inquires of our users.
Sometimes, I face difficult situations since I work very closely with users, but I feel huge satisfaction when I sometimes receive thank you mail from them. Every time I receive thank you mail I really think the world is such a beautiful place and get motivated.
The most memorable customer was who recommended me to change AM, PM in lock screen to 오전,오후. I remember I had to read it multiple times to fully understand it. I though there are many kinds of people in the world and service should be conducted in a very respectful and kind manner.
Finally, even though it is not work related, I once taught Japanese to buzzvillians. Sometimes there were things that I wasn’t sure, so I feel sorry to them. I used to study Japanese by books or watching “Hotaru No Hikari”. By helping out other person in Japanese I could remind my old days.
It was little stressful in preparing lectures in the beginning, not because I did not have time but I wasn’t explaining in very funny and easy way as I expected. I always thought in my head whether people were satisfied with my lecture or not. However, it was good to see them getting familiar with Japanese culture. (Currently, I do not lecture Japanese anymore. Japanese Class Slack chat is still opened, please let me know if anyone knows so I can leave.)